Chi Jen Wang
Résumé

Melbourne · Available immediately

I turn operational friction into clear, buildable change.

Business & Process Analyst working across requirements, BPMN, Jira delivery, product validation and AI-enabled support.

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Full Australian working rights until 11 May 2028

HOW I WORK
01Observe
02Map
03Specify
04Validate
FROMAmbiguous operational needsTORequirements a team can build and test
15+onboarding friction points mapped
8guided task workflows delivered
50+developer-ready specifications
90%+early questions resolved by AI support

CASE STUDY INDEX

Five ways I make complexity workable.

01 · PROFESSIONALEnterprise onboardingRequirements, guided workflows and AI supportView →EDITIONS art-print pop-up in a restaurant space02 · PROCESS OPERATIONSGallery operating systemExhibitions, e-commerce and repeatable deliveryView →UniMelb Go concept film still showing a student looking for a room03 · USER RESEARCHUniMelb GoFieldwork translated into prioritised requirementsView →BPMN process model for risk-based engineering change review04 · PROCESS REDESIGNBoeing 787 process mapBPMN, root-cause analysis and prioritised changeView →Entity relationship diagram for a residential rental database05 · DATA MODELLINGRental databaseERD, normalisation and relational structureView →

SELECTED WORK · 01

Enterprise onboarding, made usable.

Quartile 5 · Product / Business Analyst · Professional experience

New enterprise users needed a clearer path from account access to completing their first industrial audit plan.

THE WORK

Mapped the end-to-end onboarding journey and documented more than 15 product issues and friction points.

DELIVERY

Designed eight guided task workflows, wrote 19 knowledge-base articles and translated feature designs into 50+ Jira-ready specifications with acceptance and QA criteria.

RESULT

An AI support assistant built on the knowledge base resolved more than 90% of early client questions without human support.

ONBOARDING SYSTEMAS-IS → TO-BE
AccessAccount & permissions
→
Learn8 guided workflows
→
ActFirst audit plan
→
ResolveAI-supported help
19help articles
50+specifications
90%+queries resolved

SELECTED WORK · 03

From field evidence to product requirements.

UniMelb Go · Academic group project · User research & requirements

First-semester students could reach the right building, yet still lose time finding the correct entrance, level and room. We investigated the final stretch of campus wayfinding.

19participants
6interviews
3guided observations
10survey responses
CONCEPT FILM · 03:04

The film communicates a proposed experience; it is not a shipped product.

10/19struggled with entrances, levels or rooms
17/19relied on Google Maps
11/19switched between mapping tools
8/19found the first weeks most stressful

EVIDENCE → REQUIREMENTS

One path from timetable code to the room.

The team converted findings into prioritised functional and non-functional requirements using an Impact–Effort matrix.

Indoor entrance, level and room guidanceCode-to-location translationOne interface without tool switchingAccessible, responsive and privacy-aware
MY DOCUMENTED CONTRIBUTION

Investigation methods, conclusion and next steps, parts of requirements analysis and the executive summary, plus report appendices. Team findings are presented as team outcomes.

SELECTED WORK · 04

Map the whole process before deciding what to change.

Boeing 787 kitting process · Academic team project · BPMN and process improvement

MY INDEPENDENT WORK

The complete initial as-is BPMN map

I created the entire initial map shown below, tracing the engineering-change and kitting process across Boeing, suppliers and logistics roles before the team began its improvement analysis.

FULL AS-IS PROCESS MAP

A working map, not a simplified illustration.

Loading the complete process map…

Drag to pan and use the trackpad or mouse wheel to zoom. Open the full-screen view for detailed labels.

MY CONTRIBUTION TO TEAM ANALYSIS

From flow evidence to prioritised change.

01

Flow Analysis

Participated in examining hand-offs, rework loops, delays and system transitions across the mapped process.

02

Value-added Analysis

Helped classify activities and quantify that only 9.73% of total process time was value-adding.

03

Five Whys

Participated in tracing visible delays back to the manual transfer of data between disconnected systems.

04

PICK prioritisation

Helped compare three proposed changes by expected impact and implementation difficulty.

PICK DIAGRAM

Impact →
Easier to implement
ImplementChange 2Change 1
Possible
ChallengeChange 3
Kill
Harder to implement

CHANGE 1 · AUTHORED BY ME

Automated BOM synchronisation between BMT and ERP

I wrote the first change proposal: automate the transfer of bill-of-materials data between BMT and ERP to remove manual re-entry and reduce the risk of inconsistent records.

BMTAutomated BOM syncERP

Academic project completed by a three-person team. I independently created the initial map; I participated in the four analyses above and authored Change 1. The proposals were not implemented, so projected benefits remained assumptions.

SELECTED WORK · 05

Turning a rental domain into a relational model.

Residential rental database · Academic group project · ERD and normalisation

22tables
112columns
34foreign keys

The model organised properties, owners, tenants, leases, payments, maintenance and supporting records into a relational schema.

My documented contribution: ERD creation and finalisation, normalisation and organisation of entity lists, and the third relationship revision.

APPROACH & CAPABILITIES

Analysis grounded in people, process and evidence.

01

Discover

Stakeholder interviews, guided observation, surveys, affinity diagramming and problem framing.

02

Define

Process mapping, BPMN, requirements, user stories, acceptance criteria and prioritisation.

03

Deliver

Jira-ready specifications, QA criteria, knowledge bases and implementation documentation.

04

Data & AI

ERD and relational modelling, AI-assisted support workflows, analysis and responsible implementation planning.

RESPONSIBLE AI RESEARCH

Planning before proposing.

For an individual fieldwork plan on AI-assisted wellbeing in schools, I designed a mixed-method investigation using classroom observation, cultural probes and semi-structured interviews.

The plan explicitly addressed informed consent, student vulnerability, privacy, inclusion, power imbalance and observer effects before any technology recommendation.

ABOUT

A systems thinker trained to communicate.

I hold a Master of Information Systems from the University of Melbourne and a bachelor's degree in Radio and Television from National Chengchi University.

That combination shapes how I work: understand the human context, find the structure beneath a problem, and communicate the next step clearly to both technical and non-technical teams.

RequirementsBPMNJiraQA criteriaAI workflowsSQL & ERD

LET'S WORK TOGETHER

Need someone who can find the problem and make the next step clear?

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